If you’re planning to invest in software to help grow your business, there’s always much to consider — especially if you’re involved in the medical industry. Is this software HIPAA-compliant? Will it be user-friendly for all patients, regardless of their age or education level? Does it cater to the size of your practice, even if you’re a single provider or large FQHC?
Questions like this might be top of mind for many providers, but what they often overlook is the core of the software company itself. Outside of more straightforward deciding factors like the software’s cost or usability of the interface, there are many other factors to consider when choosing a patient engagement platform.
If your practice wants to upgrade to a digital check-in workflow, venture into telehealth, or transition to electronic screeners and consent forms, don’t decide on your software until you read on!
Here are three key traits of a software company that will give you a quality product to optimize your medical practice.
They Provide You With a Dedicated CSM
Have you ever had issues with a computer program and then even bigger issues trying to find the right person to address your issue? This is why having a dedicated Customer Service Manager is vital. By finding a company that won’t treat you like a faceless entity and genuinely cares about your success, you fast-track yourself ahead of the line and will have your problem resolved quickly. Find a company that treats you like a name, not a number.
They Don’t Charge Hidden Fees
One of the biggest pet peeves of people who decide to commit to a product or service with recurring charges is when the company hits you with unexpected fees. Whether it’s a one-time fee during setup or regular transaction fees for paying via credit card, they’re never welcome. If a company is not up-front about charges like these, then what else are they not telling you? Make sure you choose a company that is outwardly honest about any and all fees.
They Have In-house Developers
Patient engagement software is never a “one-size-fits-all” product. What works for a family practice might not be appropriate for an orthopedic surgeon. You’ll want a company that will be able to fluidly adjust their software to the workflow of your specialty, and the best way to do this is if they offer in-house developers to modify the software on the spot. Customization is the key to success, and when a company is able to fit any flow, then they’re the one for you.
DocResponse Has It All
One of the best choices for a company that has all three of these traits is DocResponse. They have dedicated CSMs to help your practice grow, in-house developers to assist with software customization, and never charge sneaky hidden fees.
Better yet, DocResponse is an all-in-one solution for your workflow, so you don’t have to bounce between multiple companies for all of your practice’s needs. Looking for online scheduling for your website? They do that. How about reputation management to improve your online presence? They do that too!
Contact DocResponse today to schedule a free demo and learn why this company’s customer service, integrity, and flexibility will take your practice far!