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Common Medical Practice Workflow Mistakes & How to Fix Them

By July 7, 2021 No Comments
medical practice workflow mistakes

Despite all the advancements made in clinic efficiency in recent years, some medical practices still make key mistakes that cost them time and money.  Whether they’re resistant to change or remain unaware of technologies out there to help them, they’re simply not optimizing their workflow.

Protect your office from unnecessary work and inefficiencies!  Here are a few common mistakes made in medical practices and recommendations to fix them.

The Mistake: Relying Too Heavily on Phones

If you are a busy medical practice relying on phone calls for patient scheduling, chances are you’ll often have patients on hold.  Not only does this lead to impatient callers trying to make appointments, but it also adds stress on your receptionist trying to multitask.

The Fix:  Online Patient Appointment Scheduling

Open your phone lines and lessen front desk stress by allowing online scheduling.  Have a button on your website inviting patients to schedule appointments themselves.  Bonus points if you send out automated appointment reminders, allowing your receptionist to focus on other more urgent tasks.

The Mistake:  Waiting to Document After Hours

Many practices wait to document patient charts until the end of the day.  This extends the work day and also leads to errors if the staff documenting everything is burnt out.  Nobody wants to work longer hours unnecessarily, and nobody likes documentation errors, so this workflow should be avoided

The Fix:  Having Patients Digitally Fill Out Forms in Advance

Digital documentation saves medical practices time and also decreases the likelihood of human error.  If a patient enters the information themselves via a digital check-in tool, you’re eliminating provider clicks and the possibility of mistakes happening during re-entry.

The Mistake:  Overdue Balances Becoming a Burden

Asking patients for outstanding balances is never fun, but it commonly happens in countless medical practices.  Many simply don’t have a good system in place to have cards on file which they can easily charge after appointments, leading to long check out times, payment reminders, and unpaid bills.

The Fix:  Using Secure Payment Collection Software

Purchasing secure software that keeps cards on file is always a sound investment for doctor’s offices.  The best ones will be able to keep track of all patient co-pays and balances so there are never any surprises.  For an even more efficient patient workflow, find one that integrates into the digital check-in process so patients are able to enter their payment information before they even step foot in your door.

DocResponse Solves Medical Practice Missteps

DocResponse’s patient engagement platform intuitively solves the problems providers face on a daily basis.  Their online appointment scheduling frees phone lines and their digital check-in solution eliminates after-hours documentation while easily storing cards on file.  For more customized consent forms, screeners, and payment collections, Forms on Demand is also a great option for medical practices.

Schedule a demo today to learn more about how DocResponse improves workflows!