Technology was created to help people save time and increase efficiency, but what happens when its creators essentially do the opposite? Not all software companies have your best interests in mind, despite how good they seem.
Now more than ever, medical practices are turning to software to streamline processes, remove human error, reduce overhead, and increase remote options for patients. When the software company chosen hinders productivity, however, then they’re only adding to the problems these busy practices are trying to alleviate.
The good news is that if you know what to look for, you can stop a “toxic relationship” with a software company before it even begins. Here are three key ways certain medical software companies end up wasting time instead of saving it!
Their Implementation Time Takes MONTHS
If a practice is seeking new medical software, chances are they’ll want to start using it as soon as possible. The problem is that many companies require 4-8 weeks for implementation in order to ensure their software works properly with the practice’s current setup. This leaves the practice at the company’s mercy for months before they can even get started, which ultimately equates to lost revenue.
Training Inconveniences Staff for Weeks
Even if the practice is willing to wait months for implementation, chances are the thought of staff being bogged down for weeks to train won’t sound appealing. When medical software companies require long training sessions, practices are put in an unfavorable position where patients won’t get the attention they deserve. Training inevitably taps into productivity, and weeks of lost productivity lead to decreased patient volume. Remember: it only takes one time for a patient to be left waiting too long in order to lose them permanently!
Customer Support Takes FOREVER to Respond
Once a medical practice is up and running with the new software, chances are more questions will arise after using it for a while. Getting a swift response is essential to a practice’s workflow running smoothly. If the medical software company does not have dedicated customer support for each account, they could be left in support limbo for days when they need answers NOW. If the software isn’t working properly, this issue becomes even more frustrating. Practices need the peace of mind that their problems will be resolved quickly — not carelessly put in a service queue until it becomes more convenient for a random support agent to address.
A Medical Software Company That Saves Time
If you belong to a medical practice looking for new software that doesn’t want the hassle of waiting months for implementation, weeks for training, and valuable days for support if something goes wrong, then DocResponse is your answer. Here’s why:
- Implementation is only two weeks — 2-6 weeks LESS than their competitors
- Training for their easy-to-use solutions takes less than an hour TOTAL
- Their dedicated support team is ready to assist as soon as possible
DocResponse also has one of the most comprehensive lists of software solutions on the market for a patient engagement platform. Here are a few of their most popular solutions, seamlessly integrated into athenahealth:
- Digital check-in
- Online appointment scheduling
- Customized digital screeners
- Forms on Demand
- Reputation management
Your time is valuable, and you need a software company that acknowledges this. Don’t waste time losing productivity when technology was meant to increase it! Choosing DocResponse means choosing a company that understands you can’t carve weeks out of your packed schedule to learn new software and need help as soon as you ask for it.
Schedule a demo today to learn more about the DocRespose difference!