The patient intake process has many steps. It not only have the potential to be exhausting for practices, but also overwhelming for patients, affecting their overall satisfaction with the visit. In fact, a recent study indicated that a whopping 76% of patients leave a doctor’s office unsatisfied. Nevertheless, technology has the power to make this process far less daunting for everyone involved. Here are 3 simple ways digital patient intake improves patient satisfaction!
Time Saved Every Visit
Every patient has likely faced the dreaded stack of papers on a clipboard when they check in with the front desk at a practice, expected to be completed before the doctor will see them. The process is especially tedious for a new patient who needs to start fresh with the registration process. Paperwork prolongs waiting room time and delays seeing the doctor — neither of which sound appealing to patients. Digital patient intake, however, prevents both of those hurdles by allowing patients to complete their paperwork ahead of time. This is a huge time-saver for patients each and every visit!
Less Room for Human Error
Manual patient intake not only takes a long time, but it also allows for more human error. If the front office misses something when re-entering the patient’s information, the inaccuracies have the potential to cause a wide range of problems for patients and practices alike. For instance, if the office misses a change in insurance coverage, this could be a costly mistake. Digital patient intake, however, prevents the need for re-entry, improving accuracy in the practice and ultimately causing less potential issues for patients down the road.
If a patient is seeing a doctor, there is a good chance that they’re not feeling well. If that’s the case, the last thing they want to be doing is filling out headache-inducing paperwork in the waiting room. With digital patient intake, this process is made far more comfortable. Patients have the ability to complete all of their intake forms from the comfort of their homes on a device of their choice. This way, they’ll be less at the mercy of how they’re feeling at their time of arrival for the visit.
DocResponse: Digital Patient Intake Evolved
When it comes to software designed to improve patient intake, DocResponse’s digital check-in solution is a clear winner. It has robust documentation features built in, making it one of the best tools on the market to easily capture:
- Patient histories (past medical, surgical, family, social, allergies
- Review of systems (ROS)
- Preliminary history of present illness (HPI) & differential diagnosis
- Screeners & other forms
- Completed notes
Additionally, the software has an advanced assessment tool to help diagnose the patient before they even arrive, leading to more time saved per patient visit. In fact, the software has been proven to lead to a 57% decrease in staff check-in and intake, as well as 11 minutes saved in patient documentation time.
Interested in making your patient intake process more efficient? Schedule a demo today to learn how DocResponse improves patient satisfaction!