Healthcare News

3 Reasons FQHCs Need Specialized Software Solutions

By June 15, 2021 No Comments
FQHC patient check-in

Federally Qualified Health Centers (FQHCs) stand out among medical practices.  With services ranging from dental services to mental health care, they are larger than most traditional practices and are able to treat underserved populations with their federal funding.

Unique practices call for unique software solutions.  While investing in the most low-cost software might be tempting for practices, here are three solid reasons for FQHCs to invest in technology that is a step above the most basic options out there.

Customized Digital Check-in Solutions Save Staff Time

FQHCs are often busy, making the staff at high risk of burnout.  If patients complete all screeners and questionnaires before their visit through an advanced, comprehensive digital check-in solution, then this will save staff time in the long run.  Better yet, a good patient digital check-in tool will allow you to capture and dramatically improve UDS reporting.  Not only does this improve the workflow for staff, but it also prevents lengthy waiting room visits for patients.

Specialized Software Knows the Needs of More Demographics

A large variety of patients from different cultural and educational backgrounds visit FQHCs.  Because of this, the patient engagement platform FQHCs use should cater to a wide range of demographics.  The verbiage on the platform should have simple-to-understand commands with vocabulary mindful of patients with limited reading skills, which is something higher-end companies have the foresight to consider.  A more advanced software option will also likely offer a Spanish version of their platform, making the patient workflow much easier for those who speak Spanish as their first language.

In-house Developers Personalize Platforms for Every Practice

FQHCs should never opt for rudimentary “one size fits all” software.  What works for a single provider practice will likely not work as well for them.  As such, they should look for a digital solution that has experience with larger practices — and furthermore, knows how to customize in order to fully meet the FQHC’s needs.  The best way to do this is to choose a software company with an in-house developer to quickly make the personalizations needed to adapt to your specific workflow.  Bonus points if they have dedicated Customer Service Managers to get the ball rolling on those changes immediately!

DocResponse Specifically Caters to FQHCs

One of the best solutions to address all of the specific needs of FQHCs is DocResponse.  Through their enhanced solutions, they’re able to:

  • Supply a digital check-in tool that makes screeners, questionnaires, and UDS reporting a breeze
  • Provide a patient-friendly platform to Spanish speakers and those with limited reading comprehension
  • Offer in-house developers to make customized changes, and dedicated CSMs to get them done as soon as possible

When it comes to community health, don’t settle for a second-rate solution.  Consider only the best in order to improve the quality of life for both patients and staff alike.  Schedule a demo today to learn more about how DocResponse will standardize your organization by over 60%!